General conditions of sale of products sold on




These general conditions of sale apply to any order (s) placed on the website of the company OUALANN SARL:


Any order placed on this site assumes the customer, its unconditional and irrevocable acceptance of these conditions.

The applicable GTC are those in force on the day of the validation of the order.

OUALANN SARL reserves the right to modify the GSC at any time.




This contract is a distance contract which aims to define the rights and obligations of the parties in connection with the sale on the internet, products of the company OUALANN SARL.




2.1. The company OUALANN SARL


The company OUALANN SARL   is a Limited liability company with a capital of 2 million CFA francs, whose headquarters is located in Abidjan Cocody Angré Djibi1 Villa 193 08 BP 2276 Abidjan 08, represented by Mademoiselle BOLI Boti Annique Mireille, acting as Statutory Manager.


2.2. OUALANN SARL Customer Service


Our Customer Service is at your disposal:

  • By email :
  • By phone:  (+225) 89 78 78 76, Monday to Saturday from 8:00 to 18:00.
  • Warehouse OUALANN, Cocody Angré Djibi 1 Villa 193


Warning:   In order to optimize the processing of your requests,   We thank you to indicate your name, first name, email with which you placed your order and the number of the order concerned.




2.3. The users


OUALANN SARL is committed to doing everything possible to satisfy you, in order to build a relationship of cordial and lasting trust. Thus, our various customer services are at your disposal and want to be attentive to all your remarks.

By your order,   You warrant to be of age and to have the full legal capacity to commit yourself under these Terms. You also agree to be the owner of the credit card or to be authorized to use it or to use any other means of payment for the payment of your order.


2.4. Proof of the order


Unless proved otherwise, our computer records, kept in reasonable conditions of safety, will prove communications, orders, and payments.

OUALANN SARL makes an archiving of purchase orders and invoices on a reliable and durable support, which can be legally produced as proof.


The data cited above are kept for a period of ten years, in accordance with the law n ° 2013-546 of June 30, 2013, relating to electronic transactions.




Our product offers and prices are valid as long as they are visible on the Site, while stocks last.

OUALANN SARL reserves the right to modify at any time the prices of the products mentioned on the Site.

The price applicable to the order is that in force at the time of validation of the order.

The prices of our products are indicated in CFA francs including all taxes (VAT and other taxes applicable to the date of the order), as well as the price of the first delivery.

In case the goods are returned, the new delivery will be billed to the customer   :

–           The city of Abidjan 2000 francs CFA

–           Outside Abidjan (Bassam, Anyama, and Bingerville





An order made by a customer outside the delivery area will either be picked up by the latter at the head office of Oualann SARL, or sent to the customer against payment of transport costs depending on the destination.

The indications on the availability of products are provided at the time of placing your order. As this information comes directly from our suppliers, errors or modifications may exceptionally occur.

In the event of unavailability of products after placing your order, we will notify you by email, upon receipt of information provided by the suppliers.

You will then have the following choices:

–           to have you deliver a quality product with an equivalent price;

–           either to wait for the replenishment of the said product with the possibility of having the products available;

–           cancel the order and be refunded the price of the product. You will be reimbursed up to the amount paid in cash with discharge.

In the event that we do not receive a response from you, your order will be shipped as soon as the products are available again.

Moreover, due to a technical malfunction, the price of certain products displayed on the Site may be a manifest error. In such case, OUALANN SARL will inform, by email or telephone, the customer (s) having acquired this product of the manifest error of price.

The customer will then have the opportunity to:

–           dispose of the product by paying the amount of the difference between the manifestly erroneous selling price and the actual selling price of the product; or

–           give up your purchase. In this case, he will be refunded the amount of his order.

The refund will be made in cash.

Warning: as soon as you physically take possession of the products ordered, the risk of loss or damage to the products is transferred to you.



4.1. Ordering


To place an order on the Site, you must register on the Site by creating your personal account accessible in the “my account” section on the Site. You guarantee the accuracy, sincerity, and reliability of the information provided.


4.2. Validation of orders and electronic signature


Any order appearing on the website ……… supposes the adhesion to the present General Conditions. Any confirmation of order implies your full and complete adhesion to the present general conditions of sale, without exception or reserve.

Any order form signed by the consumer  double click   Is an irrevocable acceptance that can only be challenged within the limits provided for in these GTCS.

The ” double-click” associated with the authentication and non-repudiation procedure and the protection of message integrity constitutes an electronic signature. This electronic signature has a value between the parties in the same way as a handwritten signature.

After selecting products added to your cart, you must check the details of your order and the total price and possibly correct the contents of your cart, before validating it and thus confirm the acceptance of your order.

Any validated order is firm and irrevocable. After validation of your order and except express stipulation contrary to the GTC, OUALANN SARL will accept no cancellation of an order.

Following the placing of your order, OUALANN SARL will acknowledge receipt by sending you an email confirmation of order including the summary of your order and its number, then validate your order definitively by sending you a second order validation email.

OUALANN SARL reserves the right not to validate your order :  

  • in case of non-compliance with the GSC;
  • in the event of a dispute over previous orders; or
  • in case of suspicion of fraud based on serious and concordant elements.


Confirmation emails and order confirmation emails will be sent to the email address you use to identify yourself in your personal account.

Warning:  If you do not receive one of the two emails above, we recommend that you take  at once  contact with our Customer Service (see article 2 above).




5.1. Modes of payment

To pay for your order, you have all the payment methods offered during the final validation of your order, namely:

Orange Money, Mtn Money, and Flooz ;

Cash on delivery.


5.2. Online payment


By validating your order, you guarantee that we have the necessary authorizations to use the method of payment you have chosen.

5.3. Total payment


The full payment is requested when ordering.

Once validated, an order will be considered as settled when all the products have been shipped to you.


5.4. Risk transfer

As soon as you take charge of the goods in the central shop or delivery to your home, the risk is transferred to you.

The fact of validating your order implies for you the obligation to pay the indicated price.


Items delivered and corresponding to the actual order placed by the customer are NOT REFUNDABLE OR EXCHANGEABLE.

 In   the case where a delivered article would be non-compliant OUALANN SARL will propose to the customer one of the following solutions:

– order the item again at no additional cost to the customer   ;

– a credit up to the amount of the relevant article valid on a future purchase   ;

– as a last resort, a refund in check up to the amount of the article concerned.

Items must be returned to OUALANN SARL warehouse within 0 3 days accompanied by the copy of the receipt and the delivery note in accordance with article 11 of the law n ° 2016-412 on the consumption.

Return shipping costs are the responsibility of the customer.

When returning, we recommend you to over-pack the original packaging of your products, because we can only take back the returned products in their entirety (accessories, warranty voucher, drivers, manuals, covers, etc.), with their original packaging, the whole being intact and in good condition.

You must remain in possession of all items received (including packaging) until complete resolution of your claims.


All products sold on are guaranteed against defects in workmanship and material defects.

In case of return of material proving not defective, shipping and handling charges may be billed to the customer. This warranty does not cover damage resulting from accidents, misuse or negligence.


OUALANN SARL cannot be held responsible for the breach of the contract concluded due to the occurrence of an event of force majeure, whether political (instability, etc.), social events (demonstrations, strikes, etc.). ), meteorological (heavy rain, etc.) or other.

OUALANN SARL cannot also be held responsible for the non-performance of the contract concluded in case of bad execution of the contract attributable to the customer.


OUALANN SARL will not incur any liability for any indirect damages related to your use of the Site and your orders on the Site.


To order on the Site, you must create a customer account indicating an email address and a password. These data are strictly confidential. It is your responsibility to ensure its security and confidentiality. This information must not be communicated to a third party.

You are responsible for any activity carried out from your customer account, whether by yourself or by third parties. The responsibility of OUALANN SARL cannot be held liable for fraudulent use of your customer account resulting from a failure to secure these data or because of the communication by you of these data to third parties.



 13.1 Collection and use of personal data

OUALANN SARL is responsible for the processing of your personal data.

The information you provide as part of your orders are for OUALANN SARL and are used for the processing and the follow-up of your orders, the Customer Service of the products ordered on the Site and the marketing and customer relationship management of your customer account.

Your personal data may be transferred to OUALANN SARL providers for order processing purposes and Customer Service as well as marketing management purposes and customer relations.

By accepting these Terms and Conditions, you consent to the use of your personal data by OUALANN SARL for direct marketing purposes using any means of communication and may be communicated to third parties for the purpose of prospecting.

As part of the processing implemented, your personal data may be subject to transfer from Côte d’Ivoire.

You benefit at any time from the right to oppose the processing by OUALANN SARL of your personal data for purposes of commercial prospection. You can exercise this right of opposition by email addressed to

13.2 Right of access, opposition, rectification or deletion of your personal data

 In accordance with the provisions of Law No. 2013-450 of 13 June 2013 on the protection of personal data, you have at any time a right of access, opposition, rectification, and deletion of your data to personal owned OUALANN SARL, by sending us an email, with proof of your identity:


The photographs of the products presented on the Site are used only as an indication or illustration and have no contractual value; they can not engage the responsibility of OUALANN SARL for any reason whatsoever.

The same applies to the information appearing on the Site, in particular in catalogs, prospectuses, studies, documentation, data sheets and other labelling proposals or other information, the latter being of an informative and non-contractual nature, and therefore not incurring any liability of OUALANN SARL unless otherwise agreed in writing. OUALANN SARL reserves the right to make any modification, in particular, form, color, size or material of its packaging or overpacks whose representations and descriptions appear on the print or on the Site as advertising. The same applies to all the information and documents appearing on the Site, the catalogues, and prospectuses of OUALANN SARL.

The entire Site and its contents, including, but not limited to, texts, logos, data sheets, presentations, brochures, illustrations, photographs, commercial documents, etc. are protected by the laws in force relating to the intellectual property and remain the exclusive property of OUALANN SARL , with the exception of marks of thirds which could be quoted. Any reproduction, representation, modification, exploitation or adaptation, in whole or in part, by any means, on any medium and in any form whatsoever for value or free of the Site and/or its content, without the prior written consent of OUALANN SARL, is strictly prohibited.


In the event that one of the provisions of these Terms and Conditions is declared null and void for any reason whatsoever, the application of the other provisions of these Terms will not be affected.



These Terms are subject to Ivorian law. Any dispute that may arise from the interpretation or execution of these Terms and their consequences will be subject to the exclusive jurisdiction of the courts of Abidjan.