RETURNS & EXCHANGES POLICY
Items delivered and corresponding to the actual order placed by the customer are NOT REFUNDABLE OR EXCHANGEABLE.
In the case where a delivered article would be non-compliant OUALANN SARL will propose to the customer one of the following solutions:
– order the item again at no additional cost to the customer ;
– a credit up to the amount of the relevant article valid on a future purchase ;
– as a last resort, a refund in check up to the amount of the article concerned.
Items must be returned to OUALANN SARL warehouse within 3 days accompanied by the copy of the receipt and the delivery note in accordance with article 11 of the law n ° 2016-412 on the consumption.
Return shipping costs are the responsibility of the customer.
When returning, we recommend you to over-pack the original packaging of your products, because we can only take back the returned products in their entirety (accessories, warranty voucher, drivers, manuals, covers, etc.), with their original packaging, the whole being intact and in good condition.
You must remain in possession of all items received (including packaging) until complete resolution of your claims.